Pondering the Question:  eBill Printing or Not?

Many companies are calculating the benefits of sending ebills instead of utilizing traditional print services.  But the reality is that not all customers will automatically agree to receive them.

In the past it was quite a hassle to integrate ebilling and paper statements into one service, but with current technological advancements, companies that provide outsourcing services for ebilling now make it possible for you to send electronic and paper statements to your customers from a single file.

How?  With a file categorized as a pdf, printing paper statements as well as e bill printing becomes easy and convenient for you.  In fact, many external service providers will allow you to set up both an ebill printing and paper statement service – and they will manage the entire process for you.

Is it worth the hassle?
Oftentimes there is little to no hassle at all.  Your ebilling service provider will format your electronic statement or invoice to match your printed form using a pdf.  Printing the form is easy this way, and ensures your customers still have familiarity with the ebilling form when it arrives in their email.  Then, your company sends the ebilling service provider a file segment that separates those receiving physical bills from those accepting ebilling.

The benefits to switching to a service provider that allows you to send your customers ebill printing as well as physical bills are substantial.  When you use e bill printing, your ebilling service provider has the option to give you real-time reports, which will show you when a customer opens their email’s attached bill.  A quality service provider will also give you the option to send a physical bill through the postal service after a certain period of time.  So, if a customer has not opened their statement sent via ebilling in, for example, three days – your service provider will give you the option of automatically generating a printed statement as a backup.

In a nutshell, if you incorporate ebill printing along with physical bills into your services, your customers:
• Can access and pay bills online from anywhere in the world, 24 hours a day, 7 days a week.
• Have access to previous bills.
• Have a record of all payments made online.
• Are notified of new statements electronically, eliminating delays from standard mail delivery.
• Negate worries regarding keeping track of paper statements - and payments can be applied faster.
• Educe paper usage, which is friendlier to the environment.

Plus, ebilling is safe and secure, is the preferred method of payment for many organizations.











 
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